GAIA TORAH Return & Refund Policy

To protect product quality and the rights of every customer, GAIA TORAH provides a clear and transparent return and refund policy. Please read the following information carefully before making a purchase.

1、Conditions for Returns (in accordance with the Consumer Protection Act of Taiwan)

• All customers are entitled to a 7-day appreciation period starting from the date of product delivery (including weekends and holidays).

• Please note: the appreciation period is not a trial period. Returned items must be in brand-new, unopened condition, with complete packaging including the product, outer box, invoice, gifts, manuals, etc.

• To request a return, please contact us via www.gaiatorah.shop/contact, and we will assist you with the process.

2、Ineligible Return Scenarios

Returns or refunds will not be accepted under the following circumstances:

• The product has been opened or used (as per regulations for personal hygiene items)
• The 7-day appreciation period has expired
• The product was not purchased via the official GAIA TORAH website
• Requests based on personal preferences (e.g., scent, texture not meeting expectations)
• Product damage caused by improper use or storage

3、Refund Process

• Once your return is approved and received, refunds will be processed within 7 business days.
• Refunds will be issued via the original payment method. Processing times may vary depending on the payment provider.
• For credit card purchases, the amount will be refunded to the original card. Actual crediting time is subject to your issuing bank's policies.

4、Defective or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please contact us within 48 hours of delivery and provide photographic proof.
We will offer either a replacement or a refund, and GAIA TORAH will cover all related shipping costs.

5、Contact Us

If you have any questions regarding returns or exchanges, please contact us at:
Email：https://www.gaiatorah.shop/contact

GAIA TORAH’s Commitment

• At GAIA TORAH, we are dedicated to offering you a thoughtful and worry-free shopping experience.
  We understand that every choice you make reflects your pursuit of beauty. If you have any concerns about your purchase, please don’t hesitate to reach out — we are here to help you find the most suitable solution.

  Thank you for choosing GAIA TORAH.